Get in Touch With Us
Got a question about a review, spotted an outdated free spins offer, or want to flag something we should look at again? This page explains how to reach the team behind scionav.com and what happens once your message lands with us.
Ways to Reach Our Team
Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read your message personally. We do not rely on automated replies to close out enquiries, so expect a response from someone who has actually looked at what you've sent.
If you're writing about a specific casino brand or a specific free spins promotion, include the brand name and the date you saw the offer. Bonus terms change often, and that detail helps us check things quickly rather than going back and forth.
What We Can Help With
- Bonus and free spins accuracy — Wagering requirements, expiry windows and eligible games on free spins offers can change without much notice from the operator. If a welcome offer listed on our site no longer matches what a casino is showing you, tell us and we'll review it.
- Corrections — If a rating, a payment detail or anything else on this site looks out of date or wrong, we want to know. Accuracy matters more to us than speed of publishing.
- Content suggestions — If there's a topic around Canadian online casinos, payment methods or software providers you'd like to see covered in more depth, send it our way.
- Partnership and business enquiries — If you represent a casino brand, a payments provider or another business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message. We'll point you towards appropriate support resources rather than treating it as a routine enquiry.
How We Handle Your Message
Every message is reviewed individually. We aim to reply within a reasonable timeframe, though during periods with a high volume of enquiries — for example around major bonus updates — it may take a little longer. We'll always follow up rather than leave a message unanswered.
We do not ask for banking details, casino account passwords or verification documents through this contact channel, and you should never send those to us. If you have an account issue with a specific casino operator, that needs to go directly to that operator's own support team, not to us — we are an independent review site, not a casino operator.
Before You Write In
A number of common questions are already answered elsewhere on the site. If you're trying to work out how our rankings are put together, how free spins offers are compared across Canadian gambling sites, or which payment methods are covered, checking the relevant page first often gets you an answer faster than waiting on a reply. Readers looking specifically for options outside the standard self-exclusion scheme may find our Best Non GamStop Casinos 2026 page more directly useful than a general enquiry.
Keeping Our Coverage Honest
Reader feedback is one of the ways we keep this site accurate. If something published here — a rating, a bonus term, a claim about licensing — has affected your decision in a way that turned out to be wrong, we want to hear about it directly. That kind of message gets reviewed just as carefully as anything else that comes in.
Thank you for taking the time to get in touch. We read every message and appreciate you helping us keep the site useful for other Canadian players comparing their next online casino.