Scion Online Privacy StatementEffective 7/21/2009 (Continental United States Only)
Thank you for visiting Scion, a Marquee of Toyota Motor Sales, U.S.A., Inc. (Scion) online.
This Online Privacy Statement establishes how we handle the information we learn about you when you visit Scion.com. Respecting your privacy is of utmost importance to us. Proper handling of your personal data is a critical aspect of the way we create, organize and implement our activities online.
- We use personal information you provide us online only for purpose consistent with the reason you provide it.
- We may share personal information you provide us online with our business partners to assist us in fulfilling your request.
- We may also share your personal information with companies affiliated with Scion and our authorized dealers and dealer advertising associations.
Your Acceptance of Our Privacy Statement
By using this website, you signify your acceptance of this Privacy Statement. If you do not agree with the manner in which we handle data as described in this Statement, please do not use this site.
Changes to This Privacy Statement
We will post changes to this online statement and update the effective date when this statement is updated. Last updated July 21st, 2009
Information We Collect; How We Use and Share it
You can visit the Scion web sites to read and learn about our products, without telling us who you are and without revealing any person- ally identifiable information. However, to participate in any special programs as described in more detail below, you may need to provide personal information.
Personal information identifies you and includes your name, mailing address, email address, and phone number. We collect your per- sonal information to provide you with services or information, as well as to give you a customized interactive experience and to help us develop new products and services to meet your needs.
Your personal information may be shared with our business partners to assist us in fulfilling your request. We may also share your per- sonal information with companies affiliated with Scion and our authorized dealers and dealer advertising associations.
The personal information we collect from you is used only for purposes consistent with your request or agreement:
Informational Requests: We collect information necessary to meet your requests for product information, such as new vehicle informa- tion alerts, promotions and mailed brochures.
Promotional Programs: We may ask you to provide personal information to participate in promotional activities, such as sweepstakes, contests, games, special events, blogs and chats (“Programs”). Sometimes Programs are made available through the joint efforts of Scion and an unaffiliated business partner. If you choose to participate, we may use the information you provide in connection with the Program. For example, we may send you e-mail messages related to the Program or your account activity, or for selection and notification of sweepstakes or contest winners.
Your personal information may also be shared with our business partner and may also be used by our business partner if you indicate your interest in receiving communications directly from that company. If you elect to receive communications from our business partner, your information will be used by that company in accordance with its policies, and this privacy statement will not apply to that company’s use of your information. Sometimes the rules, terms and conditions or disclaimers that apply to a particular Program include information on how we may use the personal information that you provide to us through your participation in the Program. If there is a conflict between the rules, terms and conditions that apply to a particular Program and this Statement, those applying to the particular Program will govern. Please review all of the information about a Program before you provide us with any personal information.
Blogs and Public Areas: Please remember that blogs are public areas on the Scion Web site and chat rooms may be public areas on the Scion Web site. Please refer to the Program details. Any information posted in these areas can be viewed by other visitors or Internet users. You should not post personal information in these areas.
Friend to Friend: For some features on the Scion Web site, you can submit information about other people. For example, if you wish to invite your friends to participate in a Program offered on the Scion Web site or forward particular content from the Scion Web site to your friends, you will be asked to submit your friends’ e-mail addresses. Our use, sharing and protection of the other person’s information will also be subject to the terms of the Program and this Privacy Statement.
Surveys: We may ask you to provide certain demographic information (such as your gender and zip code) when we conduct surveys on the Scion web site. We may use the information that you submit, including your responses to the survey questions, for the purposes identified to you prior to your participation in the survey. In some cases, we may publish the results of the survey, but will do so only as aggregate information and you will not be individually identified. As we may be conducting certain surveys with our business partners or other third parties, we may also share the results of those surveys with those third parties, but will not identify individuals. In addition, we may ask you to update your contact information. When you provide us with updated contact information, we may share your personal information with companies affiliated with Scion and our authorized dealers and dealer advertising associations for their own use.
Non Personal Internet Information: We collect and store non personal internet information, such as the name of your Internet service provider, the browser (including available plug-ins and browser functionality) and type of machine you are using, the IP address, the Web site that referred you to us, the pages you request and the date and time of those requests to help us generate statistics, measure site activity and improve the usefulness of customer visits.
Information Sharing for Legal Purposes
Scion reserves the right to disclose any personally identifiable information or other information we collect through the Scion Web site or otherwise if we are required to do so by law or if we reasonably believe that the disclosure is necessary in order to (a) fulfill a govern- ment request; (b) conform with the requirements of law or to comply with legal process served on us; (c) protect or defend the legal rights or property of Scion, the Scion Web site or its users, or third-party licensors of any material on the Scion Web site; or (d) in an emergency to protect the health or safety of the users of the Scion Web site or the general public.
We are committed to keeping your personal information secure. We have appropriate technical, administrative and physical procedure in place to protect personal information from loss, misuse or alteration.
We limit access to personal information to individuals who have a business need consistent with the reason the information was pro- vided.
When we collect or transmit sensitive information, we use Secure Sockets Layer (SSL) encryption for added protection.
Your Choices and Access to Your Information
Our website gives you choices. You can choose to receive emails from us about products and other information. We strive to keep your personal information accurate.
If you provided Scion with personally information through the Owners section of Scion.com, you may review and update that information by clicking on the Owners link on the homepage of Scion.com, registering or logging in and then clicking on ”Update Profile.”
If you are a registered user, you may go to your profile and change your settings at any time by clicking on “Member’s Only” on the global navigation of scon.com or by going to this link: http://www.scion.com/#members.
For users who are not currently registered on our owner site, please call Customer Satisfaction at 1-800-77-SCION to opt out from receiving e-mail communications from Scion. If you receive an email, you may opt out an anytime by following the opt out instructions provided in the email you receive.
If you are participating in a Program, you may be able to access and update the information you provided as part of your participation in the Program. Please see the section of this Web site concerning the specific Program to determine if you are able to access your infor- mation and how to do so.
The Scion Web site is not intended for children under the age of 13. Scion does not knowingly collect personal information from children that young. If you are under the age of 13, please do not submit your e-mail address or any other personal information to us through the Scion Web site.
Cookies and Web Beacons
A cookie is a small file placed on your computer when you visit a Web site. Its purpose is to manage your Web site experience and allow for customization of the web pages presented to you when you return to the site.
You may also obtain this information via e-mail by sending us your e-mail address using this page.
Links to Other Web Sites
Information About Phishing Scams
There have been noticeable increases in the number of suspicious e-mails claiming that the e-mail recipient has won a Toyota lottery or other promotion. Sometimes the e-mail claims that the recipient has won a new Toyota Prius. In order to claim the prize, the e-mail asks that personal information (i.e., Full Name, Address, Nationality, Age, Gender, Occupation, Phone/Fax, and/or Country of Residence) be sent to a Hotmail or Yahoo e-mail address. Samples of these hoax e-mails can be found at this Web site: http://www.hoax-slayer.com/toyota-car-promotions-scam.shtml.
This type of e-mail solicitation is known commonly as a “phishing” scam, with the primary objective being to obtain one’s personal in- formation. This information can then be utilized to steal a person’s identity. For example, a “Toyota Lottery” phishing scam is often sent from Chinese (.cn), German (.de) or British (.co.uk) addresses but can originate from anywhere and look very official even to the most savvy of Internet users. Scion will never ask you to send passwords, login names, Social Security numbers, or other personal information through e-mail. If you receive an email from Scion asking you to update your credit card information, do not respond: this phishing scam. Recipients of suspicious e-mail like this should delete the message from their in-box and, if possible, update their e-mail filter settings to block e-mails from the e-mail address being used. Good sources of information about these types of security threats and how they may be reported to the authorities include the following: http://www.ftc.gov/bcp/conline/edcams/spam/report.html and http://www.antiphishing.org.
How to Contact Us
To contact us with a question call us at 1-800-77-SCION or mail your inquiry to:
19001 S. Western Ave.
D102 P.O. BOX 2742
Torrance, CA 90509-2742
During 2009, we shared the following types of personal information about our customers with XM Satellite Radio, Scion Solutions and our authorized Scion dealers where the information was used for the recipient’s own marketing:
- Telephone number
- Model vehicle purchased or leased
XM Satellite Radio is located at:
XM Satellite Radio
1500 Eckington Place NE
Washington DC 20002-2194
Scion Solutions is located at:
Scion Solutions - Mailstop EF10
19001 S. Western Ave.
Torrance, CA 90501
Please click here to download, view and print a list of authorized Scion dealers.
You may also obtain this information via email by sending us your email address using this page.